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Sustainable Aviation Technology and Operations: Research and Innovation Perspectives

為了解決Aviation Management的問題，作者Sabatini, Roberto 這樣論述：

Roberto Sabatini is a Professor of Aerospace Engineering with more than 25 years of experience in the Aerospace and Defence Industry and in Academia. He is an expert in Avionics, Air Traffic Management (ATM) and Unmanned Aircraft Systems (UAS), with specific hands-on competence in Guidance, Navigati

on and Control, Aviation Human Factors and Multi-Sensor Data Fusion for civil and military aerospace applications. During his career, he was responsible for numerous research and flight test programs on airplanes, helicopters and UAS.

Fatal Solution: How a Healthcare System Used Tragedy to Transform Itself and Redefine Just Culture

為了解決Aviation Management的問題，作者Davies Msc MD Frcpc, Jan M.,Steinke Rrt Bhs(rt) Mpa, Carmella,Fl 這樣論述：

JM Davies MSc MD FRCPC FRAeS Professor Davies is a member of the Department of Anesthesiology, Perioperative & Pain Medicine at the Cumming School of Medicine, and an Adjunct Professor of Psychology, Faculty of Arts, University of Calgary. She is a member of W21C, a healthcare systems research and i

nnovation initiative based in the University of Calgary’s Obrien Institute for Public Health. She holds Administrative Privileges in the Calgary Zone of Alberta Health Services. She has a BSc from the University of British Columbia and an MSc from the University of Alberta. After completing medical

school at the University of Calgary and anaesthetic residency at Dalhousie University, she was a Clinical Fellow at Dalhousie, before undertaking a Killam Foundation Fellowship in fetal and maternal cardiovascular physiology at the University of Manitoba. She then returned to the University of Calga

ry to pursue her academic career. Since 1983 she has undertaken research in system safety, in both healthcare and aviation. Her current research includes refinement of investigation methodologies for personnel performance review and for system safety, Human Factors analysis of medical devices and he

althcare environments, integration of quality and safety management, analysis of High Reliability Organizations, and aviation crash survivability of passengers and crew. She is a Fellow of the Royal Aeronautical Society.Carmella L Steinke RRT BHS (RT) MPA CHE Carmella originally trained and worked c

linically as a Respiratory Therapist, before transitioning into a career of quality improvement and patient safety. She is currently the Executive Director for Integrated Quality Management in AHS (Calgary Zone). Prior to this role, she held numerous leadership roles in patient safety, quality impro

vement, and patient-family centered care at the Health Quality Council of Alberta, the University of Calgary, and the former Calgary Health Region. Carmella has led numerous patient safety reviews at an individual patient(s) level, as well as at a large, provincial level, that include both reactive

and proactive approaches. Carmella has a Diploma in Respiratory Therapy, a Bachelor of Health Sciences (Respiratory Therapy), a Masters of Public Administration, and is also a Certified Health Executive with the Canadian College of Health Leaders.W. Ward Flemons MD FRCPC Professor Flemons is a membe

r of the Department of Medicine where he serves as Vice-Chair, Health Analytics and Safety. He is the Quality and Safety Education lead for W21C, a healthcare systems research and innovation initiative based in the University of Calgary’s O’Brien Institute for Public Health. He is the Section Head o

f Respiratory Medicine for the Calgary Zone of Alberta Health Services and the Cumming School of Medicine, University of Calgary. After obtaining his BMSc and MD degree from the University of Alberta, Ward qualified in Internal Medicine and then Respiratory Medicine through the Royal College of Phys

icians and Surgeons of Canada in 1889 and 1990, respectively. He completed a three-year Alberta Heritage Foundation for Medical Research Clinical Fellowship, publishing several articles and book chapters in his field of study, sleep apnea. Dr. Flemons went on to become the first Quality Improvement

clinician for the Department of Medicine in 2000 and was then promoted in 2001 to lead Quality Improvement and Health Information for the entire Calgary Health Region. Following the tragic death of two patients as a result of drug substitution errors, he was appointed Vice-President of Quality, Safe

ty and Health Information in 2004. In 2009 he returned to the Faculty of Medicine at the University of Calgary as a Professor affiliated with the W21C and leading a highly successful Quality and Safety Continuing Medical Education course for the Faculty. He became a Medical Director with the Health

Quality Council of Alberta and in that capacity developed several Quality and Safety frameworks, including its information on Just Culture (https: //justculture.hqca.ca/).Ward also led and participated in several large reviews of Alberta’s healthcare system. Between 2008 and 2012 he was a member of

the Canadian Patient Safety Institute’s (CPSI) Board of Directors. Since the CPSI’s inception in 2004, Ward has worked closely with the organization and participated in many of its educational initiatives and the development of its guidance documents. He has also worked with many families who have e

xperienced the loss of a loved one as the result of adverse events. In 2017 he worked closely with the Price family to help create the highly acclaimed film, Falling Through the Cracks: Greg’s Story (https: //gregswings.ca/fttc-gregsstory/).

飛機維修產業維修人員處理顧客抱怨方式之研究: 以A公司為例

為了解決Aviation Management的問題，作者李曜竹 這樣論述：

飛機為現代普及的交通工具之一，且廣泛用於各國間的旅遊、商業、貨運…等用途。不管是何種科技產品，為了維持其續航力都將有維護的需求，其中飛機維修廠MRO(Maintenance Repair Overhaul)就扮演著非常重要的角色，提供許多飛機保養、檢修、結構修理…等服務。 除了提升顧客滿意度之外，能降低顧客抱怨也成為了服務過程中重要課題，任何細節都可能引起顧客的不滿或抱怨，在符合航空維修規範的前提，如何促使維修廠與航空公司保持契合度，成了一件該探討的事情。 本研究採用質性研究，利用深度訪談的方式訪問在A公司維修過的四家航空公司之駐廠代表，探討維修過程中所產生的不滿或抱怨事

件，分析其顧客抱怨類型；同時也訪問A公司中的維修人員，探討被抱怨過程中的抱怨處理方式並檢討。